Refunds & rescheduling
These rules apply to technical analysis training sessions offered by Flow API Hub: the Trading Plan Intensive, Chart Reading Sessions, Chart Reading packs, and Market Structure Clinics. They do not cover products or delivery models we do not offer.
Eligibility overview
Refunds depend on timing, whether a deposit or full fee was paid, and how much coaching work has already occurred. Australian Consumer Law rights that cannot be excluded still apply.
Deposits
A deposit (typically 30% for intensives and clinics) holds your dates. Deposits are credited toward the full fee. Deposits become non-refundable within 14 days of the first scheduled session, except where we cancel or where consumer law requires otherwise.
Full refunds
You may receive a full refund of amounts paid if:
- We cancel a session or clinic and cannot offer a suitable alternative date
- You cancel in writing more than 14 days before the first session and no materials unique to you have been prepared beyond standard admin
- A technical failure on our side prevents delivery of a paid video session and we cannot reschedule promptly
Partial refunds
If you cancel between 14 and 7 days before the first intensive or clinic session, we may retain the deposit and refund the balance of fees paid. If coaching work has begun (for example chart prep or a completed session), we may deduct a reasonable amount for work already performed and refund the remainder.
Non-refundable items
- Completed hourly Chart Reading Sessions
- Clinic seats cancelled within 7 days of the event date (unless we cancel)
- Printed materials already produced for a private cohort once printing has occurred
- Administrative card or transfer fees charged by your bank (we refund only amounts we received, where a refund applies)
Chart Reading packs
Unused sessions in a four-session pack expire eight weeks after purchase. Refunds for unused sessions after the first completed hour are calculated on the unused balance minus a booking administration amount of AUD 40. No refund after the pack expiry date.
Rescheduling
You may request one free reschedule for intensives or clinics if notice is given at least 7 days before the start. Further reschedules may incur a AUD 75 administration fee. Hourly sessions can be moved once with 48 hours’ notice; late changes may forfeit the fee.
No-shows
If you miss a session without notice, that session is treated as delivered. Intensives continue on the remaining scheduled days unless we agree otherwise in writing.
Work already started
Once a coaching session has begun, fees for that session are non-refundable. For intensives, completed days are charged on a pro-rata basis if we agree to discontinue the remaining days.
How to request a refund
Email [email protected] with your name, booking reference or invoice number, session type, and reason. We respond within five business days. Approved refunds are returned to the original payment method within 10 business days of approval.
Cancellations by us
If we must cancel, you may choose a new date or a full refund of amounts paid for undelivered sessions.
Contact
Refund and reschedule requests: [email protected] | +61 7 3228 7400 | Level 6, 145 Ann Street, Brisbane QLD 4000.